On 30 March we had a refresher day for our key influencers.
The day allowed our key influencers to get together to compare notes and discuss their work.
We met in the Warwick Ramada hotel at 8.30am on Wednesday morning for coffee before commencing at 09:00. It was a relatively central venue to allow for people who are working on projects across the UK. We provided a minibus to those who needed to travel a long way. It collected them from head office and transported them to the venue (along with a return journey afterwards) so they were fresh for the training.
Steve Wiskin of Inspiring Safety Solutions managed the course with my input. John Hannan, HSQE director, also attended in the afternoon (photograph above).
Steve ran a number of role-play scenarios to look at how we coach people to remember safety. We also spoke of consequences, both good and bad, that result from a particular behaviour, and how that behaviour can become routine. This is known as the ABC (Antecedent, Behaviour, Consequence) model.
An example is if someone is using a tool without wearing the correct PPE (personal protective equipment).
Instead of reminding that person about the rules when we identify an ‘at risk’ behaviour, we teach our key influencers how to approach the conversation.
They might discuss thoughts about how we might tell his family if he was injured. Or ask the person what they believe would be the personal consequences if something did go wrong. That might include asking how his wife and children would deal with just one week of hospital visits 50 miles from the family home – all while trying to manage on a reduced income.
We all know the rules, but if we want to change ‘at risk’ behaviour, we need to make it personal and relevant to that individual.
Generally, everybody knows the rules, we need to help by getting individuals to want to change their learnt behaviour by giving them information on consequences that they may not have considered.
Lunch was provided that included fruit and fresh food to ensure that everybody was alert and keen to commence the afternoon session.
The last two hours of the day consisted of coaching skills in small groups. We also set aims and goals for each key influencer to identify what are their strong and not so strong areas. We discussed where the HSQE department can assist each individual key influencer and set review target dates.
Further team sessions have been planned for the summer. We will also be training new people to increase the numbers of our key influencers by 20% by the end of this year.