RESIDENT LIASON OFFICER
Location: Rushden, Northamptonshire
Rate – £16.66 per hour (Umbrella PAYE)
Duration – 3 Months (Chance to move permanent)
RESPONSIBILITIES:
- Adopting and embracing the CRM system
- Making appointments for the project team and maintaining project diaries
- Pre-start visits and profiles
- Identify specific customer needs (work patterns/health issues etc.)
- Dilapidation surveys
- Daily completion of the CRM system
- Daily telephone/communication/SMS to residents
- Regular visits to residents where works are underway
- Building good relationship with Client and other stakeholders
- Keep Leaseholders/Private residents informed about works that may affect them
- Ensure GDPR is adhered to
- Actively promote Safeguarding and be aware of reporting protocol
- Monitor out of hours calls on a daily basis – follow up as necessary
- Ensure all complaints are resolved and follow the Lovell complaints procedure
- Distribution and collection of satisfaction questionnaires, follow up issues and monitor trends
- Ensure relevant aftercare information/support is supplied
- Key Performance reporting including compilation of data relative to RLO activities
- Maintain Service Delivery Monitor
- Organising and attending resident and communication events, open days, school visits, meetings and conferences
- Actively looking for PR and community activities
- Forge links with Resident Associations
- Prepare newsletters and regular updates
- Assist with Considerate Constructor initiatives
- Support the project delivery team in their daily project administrative tasks as required
- Supporting the project and other projects business in community initiatives, events, new business and customer care.
- Supporting the delivery team to maintain excellent standards of good housekeeping, PPE
- Ensure maintenance of safe environment for tenants
- Compliance with LIBMS processes and procedures and Project Plus/CRM
- Maintain a presentable image by adherence to the Lovell dress code
TECHNICAL SKILLS & KNOWLEDGE:
- CRM
- Knowledge of IT systems
- Communication Skills – Verbal and written
- Microsoft Word
- Knowledge of site administration
- Microsoft Excel
- Customer Care Experience
- Microsoft PowerPoint
- Microsoft Outlook
- Knowledge of housing refurbishment
If this position is of interest to you, please apply with an updated copy of your CV.
