Listening to employee feedback is an important part of how VGC continues to improve the experience of working across the business.
Following the 2025 employee opinion survey, colleagues shared what they value most about working at VGC and highlighted where they believed improvements could be made. Since then, teams across the business have been working to turn that feedback into action.
Ahead of the launch of this year’s survey, VGC is sharing some of the changes made in response.
Office-based employees
The 2025 survey highlighted a positive and supportive working environment across VGC’s offices.
One of the strongest results showed that 95% of office-based employees agree that people of all cultures and backgrounds are respected at VGC, while 91% said they are aware of the mental health support available through the business. Manager feedback also improved year-on-year, with 81% agreeing they receive regular, helpful feedback, up from 76% in 2024.
You said: Fast-track recruitment training and bring in external best practice.
We did: We partnered with Juice Development to launch a Level 3 Recruiter Apprenticeship, while expanding apprenticeship opportunities across recruitment, HR and data analysis. Onion Development is also delivering bite-size learning sessions covering networking, difficult conversations, leadership and managing pressure.
You said: Make progression and promotion pathways clearer.
We did: We redesigned the VGC Academy Foundation programme into The Way We Work, a streamlined one-day course that helps employees better understand the business and the opportunities available to them. Additional HR-led training has also been introduced, alongside Lean training for the Senior Leadership Team.
You said: Apply the work from home policy more consistently.
We did: The policy has been updated, allowing employees to request one work-from-home day each week through HiBob, making requests visible and consistent across the business.
You said: Improve communication.
We did: New dashboards in PUMP and Power BI make business information easier to access, while communication channels across Yammer, HiBob, Teams and Outlook are being reviewed to improve consistency. Six-monthly company updates also continue to keep colleagues informed.
Site-based employees
The survey also highlighted positive feedback from VGC’s site workforce.
95% of site-based employees said people of all cultures and backgrounds are respected at VGC, while 89% agreed the business communicates clearly with employees. VGC’s Employee Net Promoter Score (eNPS) for site employees remains a strong 49, reflecting positive experiences across the workforce.
You said: You wanted easier access to holiday balances and payroll information.
We did: Since September 2025, the new RSM payroll system has given employees direct access to holiday balances, payslips and payroll documents through an online portal, making routine information quicker and easier to access.
You said: You wanted more conversations about career progression.
We did: During 2025, VGC invested around £700,000 in training and development. The business completed 233 NVQs, with a further 249 currently underway, helping employees progress into skilled, supervisory and management roles. VGC also continues to invest in apprenticeships and has retained its 5% Club status in recognition of its commitment to developing future talent.
The 2026 employee survey launches soon, giving colleagues another opportunity to share their feedback.
